Chris SmithCHRIS SMITH
Front of House Manager

I help keep the happiness in the lobby going throughout the whole run of A Christmas Carol in our gift store, bars and with the ushers. We’ve created this magic for 40 years now, and our Front of House staff is part of that. We’re the first and last encounter everyone has when they visit. The show is an important part of people’s holiday season, so we try our best to give them a good experience.


Before I started working here, I didn’t understand why everyone was so enamored with A Christmas Carol. Once I saw it, I totally understood. It’s pretty magical. The last interaction between Scrooge and Bob Cratchit, with the exchange of the candlesticks, makes me cry every time. Fred has always been my favorite character in any incarnation of A Christmas Carol, so I always make a point to see Fred and the last bit with Bob Cratchit and Scrooge during some of the performances.

The thing I think about the most when I think about A Christmas Carol, and I’ve thought about it more the past few years since I became a father, is how many kids end up in the lobby because the ghost of Jacob Marley scared them. Tears, and “No, I’m not going back in there!” [Playwright] Thomas Bradshaw came one year  with his son and I said, “Well you know, there’s a good chance you’re going to end up here in the lobby.” He said, “Oh no, we’ll be fine.” Sure enough, Marley came on, and they were in the lobby! He was like, “You were so right!” But one of my favorite performances every year is for groups of grade school students; Marley scares them to death and they love it! They try to squeeze between the seat cushions; it’s terrific.